About Us

This website is owned and operated by Purely Earth Ltd. If you wish to contact us please:

Phone: 021 238 3875 Monday – Friday 9am – 5pm
Email: sarah@purelyearth.co.nz

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

1. Content Disclaimer

While we endeavour to supply accurate information on this site, errors and omissions may occur. Purely Earth Ltd does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in relation to the content on, or accessed, through this site.

Purely Earth reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Purely Earth makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order eg. entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you are able to print as a receipt of your order

We reserve the right to limit the number of an item customers can purchase in a single transaction.

We will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

We will take payment from you when we accept your order

It is your responsibility to investigate the fitness of your purchase for the purpose you intend to use it. Purely Earth accepts no responsibility for decisions made by its customers.

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes, e.g. any kind of re-seller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

Our right to cancel orders applies to orders that have been accepted.

4. Pricing

All prices listed on the online shop (www.purelyearth.co.nz) are in New Zealand dollars and are inclusive of GST. Please note that we reserve the right to alter prices on our websites at any time for any reason. Online and in store pricing may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a plane beside the delivery lead time it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low value GST threshold.

5. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.

You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer. Purely Earth accepts no responsibility for security breaches caused by a failure to do this.

For security purposes certain transactions may require proof of identification.

6. Delivery and Delivery Charges

At this time, we can only track items delivered to New Zealand physical addresses. We do track delivery to Post Office boxes or overseas addresses unless the extra cost is covered by the customer. All untracked items are sent at the risk of the customer. If you require tracking to a PO Box or overseas address please notify us and we will arrange an invoice for the added cost.

If tracked goods are lost or damaged in transit, please contact us within 7 business days at sarah@purleyearth.co.nz. We will use this delivery information to make a claim against our delivery company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our delivery company that delivery was not successful.

7. Delivery Period

Delivery lead time for products may vary. Deliveries to rural addresses may take longer than the time indicated. You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the Fastways site for NZ orders. Overseas tracked orders are sent via NZ Post unless otherwise arranged.

8. Accessing our service

Other than connecting to Purely Earth website by HTTP requests using a web browser, you may not gain access to Purely Earth website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Purely Earth websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way. This also applies to copyright which applies to the information on our site.

9. Intellectual Property

Purely Earth Ltd owns all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Purely Earth welcomes the use of this site for personal use, non-commercial use, research or study – provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Purely Earth Ltd.

10. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Purely Earth and are not under the control of Purely Earth Ltd. The links are only provided as a convenience, and do not imply that Purely Earth endorses, checks, or approves of the third party site. Purely Earth is not responsible for the privacy principles or content of these third party sites. Purely Earth is not responsible for the availability of any of these links.

Purely Earth requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at sarah@purelyearth.co.nz.

11. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

12. Changes to this Agreement

Purely Earth reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.